Terms of Service

Waveform is business software, provided over the internet by WavHz, for organisations that run work with customers: forms and the submissions made through them, workflows and the work moving through them, customers, files, integrations with other systems, an optional AI assistant, and access for scripts and AI agents with API keys. What your plan includes, and its limits, are shown on the sign-up page and on the Billing page inside the product.

• You must be at least 18 and able to enter a contract. If you sign up for an organisation, you confirm you may bind it to these terms.
• The person who creates an organisation is its owner. Owners and administrators decide who else joins, what each person’s role lets them see and do, and which API keys exist. You are responsible for what people you add, and keys you create, do in your account.
• Give accurate information, keep your password and API key secrets confidential, and tell us promptly at the address in section 14 if you think they have been misused. A secret that is shown to you once cannot be shown again: we cannot recover it for you.

• There is a Free plan, a time-limited free trial of a paid plan, and the paid plans Pro and Enterprise. Their prices, storage and limits are shown before you pay.
• Prices are in Indian rupees (INR). The price shown at checkout is the amount charged, and any tax payable on it, including GST where it applies, is included in that price.
• Payments are taken by Razorpay. We never see or store your card or bank details; we keep the order and payment references, the plan, the amount and the dates.
• Each payment buys one period: a month, or a year. Paying for a year costs eleven months. Nothing renews by itself and nothing is charged again unless you pay again. When a paid period ends, the plan’s limits fall back to those of the Free plan.
• We may change prices or plans. A change never alters a period you have already paid for.
• Refunds and cancellation are covered by our Cancellation & Refunds policy.

You agree not to:

• break the law, or use Waveform to store or send anything unlawful, infringing, or harmful;
• try to get into accounts, data or systems that are not yours, probe or test our systems without our written permission, or interfere with the service or other customers’ use of it;
• copy, resell, or reverse-engineer the service, or use it to build a competing product;
• send more load than a reasonable customer would, or work around the limits of your plan;
• use the AI assistant or an API key to do anything you could not do yourself under these terms.

We may suspend access that puts the service or other customers at risk, and will tell you why when we can.

What you put into Waveform (your customers, forms, submissions, workflow items, tasks, files, and so on) is yours. You give us the right to store and process it only to provide the service to you, as described in our Privacy Policy. You are responsible for having the right to put it there, including the permission of the people it is about, and for keeping it accurate. We may use anonymous, aggregated figures about how the service is used to run and improve it; they identify no one.

• The assistant is optional. An administrator can switch it off for the whole organisation.
• To answer, it sends what you ask, and the information it looks up in your account to answer it, to a third-party AI model provider. Do not use it for information you are not allowed to share with a service provider.
• Its answers can be wrong or incomplete. You are responsible for checking them before relying on them. Where it proposes to change something in your account, you can require your approval first, and deleting always asks.
• It uses a monthly allowance of credits that comes with your plan; you can also connect your own key for the model provider.

Integrations and API keys let other systems, scripts and AI agents act in your account. A key can do exactly what the role you give it allows. You are responsible for the systems you connect, for how they use your data, and for keeping secrets safe; revoking a key stops it working at once.

We work to keep Waveform available and to fix problems quickly, but we do not promise it will be uninterrupted or error-free, and there are times (maintenance, failures of services we depend on, events outside our control) when it will not be available. Support is by email at hello@wavhz.com.

We own Waveform, its software, design and documentation. While you have an account you may use it for your own business under these terms; nothing else is licensed. Feedback you give us may be used to improve the service without obligation to you.

You may stop using Waveform at any time (see the Cancellation & Refunds policy for payments). We may suspend or end an account for a serious or repeated breach of these terms, after telling you and giving you a reasonable chance to put it right where that is possible. To have your organisation’s data deleted, write to legal@wavhz.com. Sections that by their nature should survive (such as payment, liability and disputes) do.

• The service is provided “as is”. To the extent the law allows, we exclude warranties not set out in these terms.
• We are not liable for indirect or consequential loss, or for loss of profit, revenue, data, savings or business opportunity.
• Our total liability for any claim arising out of the service is limited to the fees you paid us in the 12 months before the event that gave rise to the claim.
• Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything the law does not allow us to limit.

If you are an individual using Waveform as a consumer, your rights under the Consumer Protection Act, 2019 and other laws that cannot be waived are not affected by these terms. Complaints can be sent to legal@wavhz.com; the National Consumer Helpline is 1800-11-4000.

These terms are governed by the laws of India. We will try first to settle any dispute informally: write to legal@wavhz.com and we will respond within 30 days. A dispute not settled that way is referred to binding arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, seated in Hyderabad, in English. For anything that cannot be arbitrated, and for urgent relief, the courts of Hyderabad, Telangana, India have exclusive jurisdiction.

We may update these terms. If a change matters, we will tell you in the product or by email before it takes effect, and the date at the top changes whenever the wording does. Using Waveform after a change means you accept it. Notices to us go to legal@wavhz.com, or by post to WAVHZ SYSTEMS PRIVATE LIMITED, 1-179/P3/443/APR Nagar, APR Nature, Patancheru, Patancheru, Medak - 502319, Telangana, India. GSTIN 36AAECW4660R1ZK.