Cancellation & Refunds

Nothing renews by itself. Each payment buys one period, a month or a year, and we never charge you again unless you choose to pay again. So there is nothing to cancel: if you do not want to continue, simply do not pay for the next period. Your plan stays active until the end of the period you paid for, and then the limits of the Free plan apply.

The trial and the Free plan cost nothing and take no payment. There is nothing to refund.

• Charged in error: if you were charged twice for the same plan, or the wrong amount, we refund the difference in full.
• You paid and did not get the plan: if a payment went through and your plan did not change because of a fault on our side that we cannot fix, we refund it in full.
• First purchase, within 7 days: if it is the first time your organisation has paid for a plan, you may ask for a full refund within 7 days of the payment.
• Your legal rights: nothing here removes any right you have under consumer or other law.

Apart from these, a payment is not refunded once the period it bought has started, and we do not refund part of a period you chose not to use.

Paying for Enterprise while Pro is running starts Enterprise immediately; the time left on Pro is not carried over or refunded. A larger plan that is paid for and running cannot be swapped for a smaller one until it ends.

Email hello@wavhz.com from the address you signed up with, with your organisation’s name and the payment reference (shown under Payments on the Billing page). We reply within 3 working days.

An approved refund is sent through Razorpay to the card, UPI account or bank account that paid, normally within 5 to 7 working days of our approval; your bank may take a little longer to show it. If you dispute a payment with your bank before contacting us, we may be unable to refund it separately.

hello@wavhz.com for payments and refunds; legal@wavhz.com for complaints and legal notices. WAVHZ SYSTEMS PRIVATE LIMITED, 1-179/P3/443/APR Nagar, APR Nature, Patancheru, Patancheru, Medak - 502319, Telangana, India.